Business owners and leaders make a profit, but is that all that drives them? I was talking to Marcus Hall the President and Partner of California Closets in Indianapolis about leadership. During our conversation on his top guiding leadership principles, which I’ll cover momentarily, we discussed the balance between profit and purpose.
A business leader won’t be leading long if he or she is not making a profit, but if that drives everything a toxic culture can develop. The purpose of profit in Marcus’ mind is to increase the impact they can have in the community they live and serve in and beyond. I’ll go into this more deeply in a moment, but let me highlight Marcus’ top leadership principles.
Manage Results and Lead/Develop People
As I mentioned at the beginning, leaders must get results to stay in business. Without a profit there is no business, but results are not Marcus’ primary focus, people are. As a leader he seeks to get the right people in the right spots within the organization. When he does this, people perform higher and achieve better results.
Looking at this principle I am reminded of the legendary basketball coach John Wooden who never worried about his opponents but focused on developing and getting the best out of his team. Leaders can develop and help navigate for those they lead but cannot ethically control results. One of the principles that helps Marcus develop people is to surround himself with value aligned people. These people help the entire team focus on what really matters.
Fair, Firm, and Consistent
In his leadership Marcus strives to be fair, firm, and consistent with all those he leads. During our conversation, he shared an image which illustrates these three principles. Courage like a lion, skin like a rhino, and a heart like a teddy bear.
In order to lead fair, we must have courage to do the right thing at all times. Being firm requires direct and possibly uncomfortable conversations. That is where the rhino’s skin is important to let the inevitable unjust criticism roll off you. Finally, consistent leaders must have a heart like a teddy bear. This soft heart helps the leader put people first and determine if everyone is aligned and heading in the same direction.
Focus on the Bigger Purpose
As a business leader Marcus has financial goals, but that is not what drives him. As the leader he believes he is the CRO . . . Chief Reminding Officer. A big part of his role as a leader is to carry the torch of purpose and remind his team why they do what they do.
His greater purpose with his team is to help them develop as people. In turn he hopes this enables his team to design better lives for customers and serve the community. With this purpose in mind he focuses on moving things in the right direction versus just doing things right. Marcus desires his team to continually develop and see progress heading toward, but knowing they will never reach, perfection. Ultimately he and his team’s clear purpose keep all this in focus.
As you look at these three principles, what is one area you need to grow in as a leader at work and home? Need help in your leadership growth? Contact me so we can discover ways I may be able to serve you and/or your team. Lead Well.
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